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Enrollment & Registration

How do I enroll and register?

Please visit the registration page on our website HERE to register and enroll in a course or workshop. Tuition is due in full at the time of enrollment.

How old do I have to be to take a course or workshop?

You have to be 18 years of age to register in one of our courses or workshops. A parent or legal guardian may register on behalf of someone 16 years of age or older.

How many students are in each course?

Our courses are kept small, at no more than 12 students, to ensure individual attention from the instructors and encourage interaction with fellow participants.

What are your Terms and Conditions?

Please visit our Terms & Conditions page HERE.

What is your Privacy Policy?

Please visit our Privacy Policy page HERE.

I have registered. What happens next?

Once you have enrolled in a course or workshop, you will receive a confirmation email and the instructor teaching the workshop or course will contact you with the instructions for logging in on Zoom and instructions for accessing any materials or other information.

Tuition & Payment

How much is tuition for a workshop?

Tuition for our Hands-On Video Basics Workshop is $35 CDN (+HST). Please visit the registration page on our website HERE to register and enroll in our workshop. 

How much is tuition for the six week Interactive Video Fundamentals Course?

Our Interactive Video Fundamentals Course is in the “Beta” stage of development and is available at a 50% discount for a limited time at $495 CDN (+HST). Please visit the registration page on our website HERE to register and enroll in our course. 

When do I have to pay my tuition?

Tuition is due in full at the time of enrollment. 

What payment methods are available?

We accept American Express, Mastercard, and VISA through our secure online checkout. Please contact us to arrange payment through PayPal or e-transfer.

Can I get a refund if I’m unable to attend or change my mind?

In order to be granted a full tuition refund, you must cancel your registration by sending an email to connect {at} businessname.com (startmakingvideos.com) by 5:00 pm (EST) 5 full business days before the start date of the workshop or course. Please note we are unable to reimburse for administrative fees (20% of the course fee) and any currency conversion fees charged by your credit-card issuer.

What if I am unable to complete the course after it has begun?

Please contact us at connect {at} businessname.com (startmakingvideos.com) or on our toll free number 1-888-551-5445. In most cases, we will be able to arrange for you to attend another session.

Is there a satisfaction guarantee?

Yes, we offer a 100% Satisfaction Guarantee. If, after actively participating in at least 90% of the course and completing the assignments, you are not 100% satisfied we delivered the value we promised, we will make it right or offer you a refund.

Equipment & Technical Requirements

What are the technical requirements for an online workshop or course?

All online courses require an internet connection. All live online workshops and courses are offered through ZOOM, a web-based video conferencing software. Generally, you'll interact with the instructor and other students via interactive breakout rooms, email, discussion boards, and/or phone.

What do I do if I need technical assistance?

If you are having technical problems, please contact us at connect {at} businessname.com (startmakingvideos.com) or on our toll free number 1-888-551-5445. In most cases, we will be able to resolve your questions. We will also be able to direct you to the right resource if you need additional support.

How do I get access to the class materials?

Once you have enrolled in a course or workshop, the instructor teaching the course will contact you with instructions for accessing the course materials, syllabus, assignments, and other class information.

Do I need specific video equipment to take a workshop or course?

A camera that records video (smartphone, webcam, DSLR, mirrorless camera, etc.) is the only video equipment absolutely necessary, but you're welcome to use any equipment you have.

We make recommendations on other equipment during the first week of the course and recommend that course participants wait to invest in equipment until after this.

Course Materials & Teaching Methods

Is there a course outline (syllabus) I can see before I enroll?

You can see the course outline HERE. We will make all reasonable efforts to deliver the course as outlined on the website. However, we reserve the right to make reasonable amendments to the content and syllabus of a course when necessary.

What methods will be used to teach my online workshop or course?

We use a variety of methods in teaching our workshops and courses, including:

  • Live instruction
  • Interactive peer group learning activities
  • Video tutorials
  • Slide presentations
  • Written materials such as handouts, checklists, templates, and quizzes
  • Brief assignments completed between classes
  • Recommended reading

What do I need to do to have the most successful learning experience in your courses?

Our students’ success is our success! Try answering the statements below to decide if our online learning experience is right for you:

  • All courses are conducted in English and include both oral and written communication. I have both a conversational and written knowledge of English sufficient to allow me to participate fully.
  • I am willing to ask for the help I need by asking questions of other students and the instructor.
  • I have 4-5 hours each week to dedicate to participating in the course and completing the learning activities.
  • I feel comfortable expressing my ideas and questions in conversation and in writing, and have successfully done so using email, discussion boards, and/or social media in the past.
  • I have the technology, such as a reliable computer and Internet access and a camera that records video, necessary to participate in an online course.
  • With guidance, I am willing to try to learn new technologies and I understand how to read and follow technical instructions to accomplish new tasks.

Will sessions meet at a specific time?

All of our workshops and courses are delivered live online and begin and end promptly at indicated times. Start times and duration of all workshops and courses are indicated upon registration and our start times are scheduled in Eastern Standard Time. In person participation is required and recordings of these sessions are not available.

What if I’m going to be late for a session?

While we do understand that life happens and being late is unavoidable occasionally, we highly encourage all participants to log in a few minutes before start time for every class. All sessions will begin promptly at the time indicated. If you log in late, the instructor will admit you at an appropriate point in the lesson.

If you know prior to the class that you will be late, please contact your instructor to let them know. Depending on the class plan and group learning activities, we may need to provide you with learning materials before class or ask you to join the session at a specific time. 

What happens if I miss a session of the course?

We highly encourage you to attend every session. Because of the hands-on and interactive design of our workshops and courses, you will miss out on a significant learning opportunity by not attending. If you miss a session, please contact your instructor to let them know. We will do our best to provide supplemental learning materials for the content you miss. We can also ask for volunteers to repeat the group learning activities with you. If a private session is necessary to make up the missed session, our regular hourly rates will apply. 

Are the course sessions and workshops recorded?

While we may record some segments of the session, our workshops and courses are designed to be hands-on and interactive. We do not provide recordings of our sessions to be watched at a later time. If you are unable to attend a workshop you have enrolled in, we will be happy to arrange for you to attend a future workshop. 

How do I make an appointment for my weekly mentoring session with my course instructor?

Once you have enrolled in a course or workshop, the instructor teaching the course will contact you with instructions for accessing their online appointment calendar.

How do I get course assignments, handouts, etc.?

Once you have enrolled in a course or workshop, the instructor teaching the course will contact you with instructions for accessing the course materials, assignments, and other class information.

What do I do if I have questions about a course assignment?

If you need help with a course assignment and are unable to wait until your weekly mentoring appointment, you can post your question in our private Facebook community or email your instructor.

How much time will be involved in course assignments?

Most assignments are designed to reinforce your learning from the previous session and will take an hour or less. 

Can I begin my online course early?

Because our courses are delivered live online, it’s not possible to begin early. However, we’re happy to provide you with a list of recommended resources that you can use to begin learning anytime.

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